Refund policy
Returns
You are able to return your purchase within 30 days of purchase of the item. If in the unfortunate event you would like to return the item, please contact us and send the item to the address at the bottom of the page, once we receive the item we will refund you the total cost of the item.
Damaged items
Although we package our products to ensure there is little chance of breakage, there may be an occasion where your purchase is damaged in transit. If you receive a damaged product, please contact us immediately. We do not require you to return the product, we just need photographic proof of the damage and we will offer a full refund or send out a replacement, whichever you would prefer. Claims for damaged items must be made within 7 days of receipt of the item
Undelivered items
In the rare case that your item has been lost by the postal service and has not been delivered within the expected timeframe please contact us and we will arrange a replacement to be sent out to you.
Cancel an order
If you would like to cancel an order, please contact us immediately and if it hasn't been shipped we will refund you. If it has already been shipped please follow the steps above for returns.
Custom designed prints
Due to the nature of customised prints being unique to the purchaser they cannot be refunded once the part has started to be printed.
Refunds
Once a refund has been authorised it should be sent to your account within 14 days.
Shipping
To return your product please send it to;
Easy 3D Printing
Unit 18968
PO Box 92
Cardiff
CF11 1NB
You are able to return your purchase within 30 days of purchase of the item. If in the unfortunate event you would like to return the item, please contact us and send the item to the address at the bottom of the page, once we receive the item we will refund you the total cost of the item.
Damaged items
Although we package our products to ensure there is little chance of breakage, there may be an occasion where your purchase is damaged in transit. If you receive a damaged product, please contact us immediately. We do not require you to return the product, we just need photographic proof of the damage and we will offer a full refund or send out a replacement, whichever you would prefer. Claims for damaged items must be made within 7 days of receipt of the item
Undelivered items
In the rare case that your item has been lost by the postal service and has not been delivered within the expected timeframe please contact us and we will arrange a replacement to be sent out to you.
Cancel an order
If you would like to cancel an order, please contact us immediately and if it hasn't been shipped we will refund you. If it has already been shipped please follow the steps above for returns.
Custom designed prints
Due to the nature of customised prints being unique to the purchaser they cannot be refunded once the part has started to be printed.
Refunds
Once a refund has been authorised it should be sent to your account within 14 days.
Shipping
To return your product please send it to;
Easy 3D Printing
Unit 18968
PO Box 92
Cardiff
CF11 1NB